![]() ![]() Use rich features for online collaboration and instructional tools to support classes such as breakout rooms, raising hands, and polling.If you experience issues with your computer or don't have access to a VoIP device, join by phone. Whenever possible, participants should use VoIP (calling from the computer/using computer audio). Zoom provides international toll dial-in support for many countries. Participants may join via phone, computer, mobile device, or video conferencing endpoint.For meetings requiring more than 300 participants and for Zoom webinars, please see this article (authentication required). Duke accounts support meetings up to 300 participants.To conserve Duke's Zoom cloud storage, regularly review your cloud recordings and delete any unnecessary content.If no security option is enabled, Zoom will secure the meeting with a waiting room. This option may be suitable for smaller internal meetings, but in general, it could cause difficulties for attendees. Zoom includes a third option: you can require participants to authenticate (log in to a Zoom account) to join the meeting. The simplest options are to use a passcode or enable a waiting room. Duke Health may use Zoom for classes and meetings.Īll Duke Zoom meetings must be secured. Restart your computer and install Teams again.Zoom is available to all Duke University and Duke Health campus-based faculty, staff, and students. Then click on Uninstall a program, and select Microsoft Teams.Ĭlick on Uninstall to remove the desktop client.uninstall microsoft teams Go to Control Panel, select Programs and Features. On the other, internal invitations should work just fine because the email security gateway does not alter the URL. Or you often experience this problem with meetings organized by external parties. That’s why the Join button does not work for external attendees. This is because the tool rewrites the Teams Meeting invitation URLs for external meetings. Install the updates, restart Teams, restart your computer.įurthermore, if you’re using an email security gateway, you may experience the same issue. Certain features may not work properly on outdated Teams versions.Ĭlick on your profile picture and click on Check for updates.microsoft-teams-check-for-updates If there’s a new Teams desktop client version available, install it and check if this quick solution did the trick. It seems that users who booked the meeting in Outlook experienced meeting connection problems more frequently. ![]() It appears that Outlook and Teams sometimes fail to sync all the information from the user profile. Some users suggested that booking the meeting directly in Teams should prevent such issues. If this only a local glitch, you should be able to log in and join the meeting on another app or device. Alternatively, you can join up the meeting on your phone and then transfer the call to your desktop. Use the Teams mobile app if you already installed it on your phone. Try to access Teams in private or incognito mode. If this issue affects the desktop client, check if you can join the meeting using the Microsoft Teams web app. \\%appdata%\Microsoft\teams\Local Storage \\%appdata%\Microsoft\teams\application cache\cache If the issue persists, continue clearing the following cache folders: ![]() Check if you can join the meeting after you do that.microsoft teams cache folder Open the Cache folder and delete all the files. Type %appdata%\Microsoft\Teams in the Windows Search bar. If the desktop client got stuck, try clearing the cache. If signing out of your account and logging back in did not solve the problem, pursue further troubleshooting steps. This should fix any network connection issues.
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